Remote Appointment Setter - Warm Transfer CSR

?? Position Type: Full-Time
?? Location: Remote (Must be available 8 AM - 5 PM Pacific Time)
?? Start Date: November 17th
?? Pay & Perks:

• Base Pay: $17.00/hour (non-negotiable)
• Internet Stipend: $100/month
• Attendance Bonus
• Performance Bonuses & Commission (based on quality)

?? What You'll Be Doing

As a Warm Transfer Customer Service Representative, you'll be the first point of contact for customers, ensuring a smooth and professional handoff to the appropriate department. Your role includes:

• Handling inbound calls with professionalism and empathy
• Performing warm transfers (briefly explaining the issue to the next agent before transferring the customer)
• Using CRM and phone systems to multitask efficiently
• Solving problems and ensuring a seamless customer experience

?? What Makes a Great Candidate?

We're looking for someone who thrives in a fast-paced, remote environment and brings:

• Clear and professional communication skills
• Experience handling high call volumes
• Ability to build rapport quickly
• Strong multitasking and organizational abilities
• Calm demeanor under pressure and skilled in de-escalation
• Goal-oriented mindset with a touch of sales savvy
• Team spirit and adaptability

?? Be Prepared

Before applying, make sure you:

1. Understand the Role - Review the job description thoroughly.
2. Know Warm Transfers - Be ready to explain how you'd handle a customer before, during, and after a warm transfer.
3. Reflect on Remote Work - Consider how working from home supports your productivity and work-life balance.

Ready to join a supportive remote team and grow your career?
Apply now and start making an impact from day one!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.